Case studies

This case study outlines East Sussex County Council’s approach to integrating policy, performance, finance and risk management

A growing demand on care resources across the health and social care continue to challenge the system. This is leading to missed operational standards, including delayed hospital discharges and potential risks to patient safety. In particular, the availability of community care hours is a key factor in acute hospital delays.

Kirklees Council reviewed all double up packages of care in commissioned domiciliary care services to generate workforce capacity within domiciliary care services.

Manchester had previously trialled a single-handed care initiative, but it had not achieved lasting success and eventually lost momentum.

Previously, the service relied on external trainers for moving and handling training, which caused delays for new starters and impacted service delivery.

The Coventry Parent Voice Network was established to amplify parent and carer involvement in shaping local services, driven by Family Hub and Start for Life National Framework to create Parent Carer Panels.

Since 2021, Hounslow’s Community Development Team has pioneered a place-based approach to community engagement, partnership working, and local democracy. By embedding officers in neighbourhoods, facilitating networks of voluntary and community groups, and transforming traditional council forums into collaborative spaces, the team has built the infrastructure for genuine civic participation and collective action.

A GP recognized a young, struggling single mother's deeper family crises during a routine appointment but had no time to address them. By referring her to a local Family Wellbeing Centre, the mother received holistic support for her child's needs, finances, and wellbeing, which also helped her manage her own health. This case highlights the powerful, necessary partnership between time-pressed GPs, who identify hidden needs, and community hubs, which provide the sustained, practical support families require.

The development of an agile and flexible online app that would provide all information in one place with the ability to interrogate performance alongside other key issues such as risk and finance.