Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Performance management at Oadby and Wigston Borough Council

Oadby and Wigston Borough Council has implemented a structured, customer focused performance management approach that drives continuous improvement.

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Suffolk County Council: Using public health data to reduce alcohol availability and tackle health inequalities

Suffolk’s public health and communities team are using a data-driven approach to review local premises licence applications, focusing their influence on areas with the worst alcohol-related health harms and health inequalities. This work has been welcomed by local partners, including licensing officers and the police, for helping to reduce alcohol-related harm.

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Data-driven decision making: Birmingham City Observatory's journey to a single source of truth

This case study explores Birmingham City Council's City Observatory, a pioneering data platform established to create a single source of truth about the city, its communities, and public services. Through examining the programme's development, we see how breaking down data silos and making insights accessible can transform decision making in local government.

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Coventry City Council: Building a data-skilled workforce with apprenticeships

This case study explores Coventry City Council's approach to developing data skills across its workforce through a structured apprenticeship programme. By recognising data as foundational to delivering the council plan and digital strategy, the council has taken a whole organisation approach to data skills development in the context of shrinking budgets and capacity challenges.

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A data driven approach to housing and homelessness: Reigate & Banstead Borough Council

Reigate & Banstead Borough Council adopted a data-driven approach to housing and homelessness, using interactive dashboards and improved data sharing to enable more transparent, evidence-based decisions.

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Smarter sharing, better support: Norfolk County Council’s improved approach to sharing death registration data

Norfolk County Council implemented an automated, legally compliant data-sharing process for death registrations, enabling timely service updates and improved support for families, reducing delays and preventing overpayments.

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Wirral Council: Operational performance, governance and assurance model

The development of an agile and flexible online app that would provide all information in one place with the ability to interrogate performance alongside other key issues such as risk and finance.

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East Sussex County Council: Reconciling policy, performance, resources and risk

This case study outlines East Sussex County Council’s approach to integrating policy, performance, finance and risk management

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Surrey County Council’s data transformation programme

This case study describes Surrey County Council’s data transformation programme, which is making great progress towards its vision of becoming a fully data-enabled organisation, using data as a strategic asset to improve decisions, services, and outcomes for residents.

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Adopting a strategic approach to data – Cornwall Council

Cornwall Council has adopted a strategic, collaborative approach to data management that empowers staff and drives continuous improvement

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