Innovation in local government is about improving the lives of the people in our
communities. Browse through our case studies to see the many innovative programmes councils are involved
in.
In October 2024, St Helens Council launched its AI-driven Technology Enabled Care (TEC) Hub, a key component of its 2024-2027 Adult Social Care strategy and its "reablement – home first approach," to transform its services.
South Cambridgeshire District Council's Transformation team, driven by the vision to continuously enhance services for residents, has initiated the phased implementation of an AI-powered solution within their contact centre.
The Greater Cambridge Shared Planning (GCSP) service, a partnership between South Cambridgeshire District and Cambridge City councils, has embarked on a journey to integrate artificial intelligence (AI) into its planning consultation processes.
BD Notes is a simple, AI-powered web app developed in-house to help staff turn unstructured meeting transcripts, documents and reports into structured content, reducing administrative time and improving consistency.
Planning teams across the country are under growing pressure, facing growing backlogs, tight deadlines, and staffing constraints. Milton Keynes City Council (MKCC) responded to these pressures by piloting Valon, an AI platform designed to support planning officers from validation through to decision, for 3 months from October to December 2025.
Growing backlogs, tightening deadlines, staffing pressures and a national push to accelerate house building mean that officers in Local Planning Authorities are under increasing levels of pressure. To address these pressures, Leeds City Council collaborated with Xylo for over six months, to co-design, test and launch Xylo Core, an AI workspace that is designed to help planning officers do their best work.
OSCAR (Orchestrated Service & Citizen AI Router) is a vendor agnostic, strength-based framework designed to provide a single digital front door for local government services.