Innovation in local government is about improving the lives of the people in our
communities. Browse through our case studies to see the many innovative programmes councils are involved
in.
This case study explores the digital transformation journey of Dorset Council's Housing service following Local Government Reorganisation (LGR). It shows how the service embraced modern technology, built a culture of continuous improvement, and used data to enhance services for residents. It also demonstrates the benefits realised through the creation of the unitary authority.
This case study examines how Dorset Council's housing team through Local Government Reorganisation were able to utilise digital technology and design skills which became available to them to transform reactive complaint handling to proactive service delivery.
The Greater Cambridge Shared Planning (GCSP) service, a partnership between South Cambridgeshire District and Cambridge City councils, has embarked on a journey to integrate artificial intelligence (AI) into its planning consultation processes.
This case study examines how Somerset Council, following the wave of unitary authority creations in 2019 created their Target Operating Model, helping the new council navigate financial pressures and foster a new shared culture focused on delivering better resident outcomes.
Nine months after Tewkesbury Borough Council was subject to a cyber security incident, the LGA interviewed nine key members of staff at the council to draw out their experiences and compiled these into this case study.
OSCAR (Orchestrated Service & Citizen AI Router) is a vendor agnostic, strength-based framework designed to provide a single digital front door for local government services.