Welcome to the LGA AI use case bank, which has been compiled to inform and empower local councils in their exploration of artificial intelligence (AI) solutions.
Building on the findings of our recent AI survey, which highlighted the need for practical examples, this bank showcases the diverse ways local authorities are leveraging AI.
Within this collection, you'll discover a spectrum of AI adoption, ranging from utilising AI assistants to streamline back-office tasks to pioneering the implementation of bespoke Large Language Models (LLMs). These real-world use cases exemplify the innovative spirit driving advancements in local government service delivery.
Whether your council is at the outset of its AI exploration or seeking to expand its existing capabilities, this bank offers a wealth of valuable insights and best practices to support your organisation's AI journey.
Case studies are available in a drop down menu after the interactive map.
Interactive map of case studies
Below is our interactive map containing our case studies, which can be filtered by area and subject.
If your council is adopting or implementing AI and would like to be featured on our use case bank, please contact Tom Hindmarch.
Barnsley Council, through a strategic partnership with Microsoft, have implemented Microsoft Copilot on a large scale.
Birmingham City Council established the ‘Foundry’ to accelerate digital transformation and help the council close its budget gap whilst building digital skills and capability.
In August 2024, Bradford Council, along with Norfolk and West Northamptonshire Councils, partnered with CC2i and Bullet AI to collaboratively co-produce and pilot a new Adult Social Care (ASC) front door solution using AI Digital Assistants. This approach has been live with all three collaborating councils for six months and is now a product called AIDA.
This case study explores the digital transformation journey of Dorset Council's Housing service following Local Government Reorganisation (LGR). It shows how the service embraced modern technology, built a culture of continuous improvement, and used data to enhance services for residents. It also demonstrates the benefits realised through the creation of the unitary authority.
Dorset Council, with funding from the Digitising Social Care Programme, are piloting the use of innovative acoustic monitoring in care homes across the whole of the Dorset Integrated Care System.
The Greater Cambridge Shared Planning (GCSP) service, a partnership between South Cambridgeshire District and Cambridge City councils, has embarked on a journey to integrate artificial intelligence (AI) into its planning consultation processes.
Hertfordshire County Council, technology company Robotiz3d and academics at the University of Liverpool have successfully developed an innovative AI-powered solution for road maintenance.
Kingston Council has piloted an AI-powered solution aiming to streamline the process of writing case notes and assessments, freeing up valuable time for social workers to focus on direct client care.
Lancashire County Council is modernising its transport services through its Future Mobility Platform programme, which uses technologies such as AI. The programme of work aims make better use of the transport network, reduce congestion, and minimise the impacts of disruptions and incidents.
Growing backlogs, tightening deadlines, staffing pressures and a national push to accelerate house building mean that officers in Local Planning Authorities are under increasing levels of pressure. To address these pressures, Leeds City Council collaborated with Xylo for over six months, to co-design, test and launch Xylo Core, an AI workspace that is designed to help planning officers do their best work.
Over 300 people from a range of organisations, sectors and regions gathered at the Liverpool City Region AI Summit in November 2024. The summit highlighted Mayor Steve Rotheram's vision to establish the region as a national exemplar in the application of “AI for Good”.
Milton Keynes City Council staged the Milton Keynes AI (MKAI) Festival in late 2024, a celebration of the city's standing as a dynamic hub for artificial intelligence.
Planning teams across the country are under growing pressure, facing growing backlogs, tight deadlines, and staffing constraints. Milton Keynes City Council (MKCC) responded to these pressures by piloting Valon, an AI platform designed to support planning officers from validation through to decision, for 3 months from October to December 2025.
Newham Council and the University of East London have forged a strategic partnership to establish a UK-based centre dedicated to pioneering AI research, training and solutions for the public sector.
Northumberland County Council is undertaking a pilot project, 'FloodAI', to innovatively enhance flood and coastal resilience. This project is funded by Defra as part of the £200 million Flood and Coastal Innovation Programmes which is managed by the Environment Agency. The programmes will drive innovation in flood and coastal resilience and adaptation to a changing climate.
OSCAR (Orchestrated Service & Citizen AI Router) is a vendor agnostic, strength-based framework designed to provide a single digital front door for local government services. It is locally designed, inclusive by default, and intended to support consistent, governed use of AI across citizen services.
South Cambridgeshire District Council's Transformation team, driven by the vision to continuously enhance services for residents, has initiated the phased implementation of an AI-powered solution within their contact centre.
In October 2024, St Helens Council launched its AI-driven Technology Enabled Care (TEC) Hub, a key component of its 2024-2027 Adult Social Care strategy and its "reablement – home first approach," to transform its services.
Tunbridge Wells Borough Council are transforming The Amelia Scott cultural hub into a centre of digital innovation, with a focus on enhancing visitor engagement and artifact preservation. They have placed artificial intelligence at the heart of their strategy.
In 2022 West Oxfordshire and Cotswold District Councils were awarded continuous funding from the PropTech Engagement Fund. They were awarded the funding to explore improvement to the back office functionality to enhance the submitting, processing and analysing of representations gathered through consultation.
Wigan Council's adult social care team, in partnership with Agilisys Transform, has co-developed a suite of AI-powered tools designed to streamline back-office processes and enhance the efficiency of social care delivery.