Adult social care information and advice toolkit: Theme 1. Making it Real

Making It Real is a set of co-produced statements that describe what good care and support looks like. They are aligned to the Care Act and built into the CQC Single Assessment Framework. Given this, councils are advised to consider the ‘We’ statements carefully in developing their information and advice service.

Overview

The 13 ‘We’ statements about information and advice go beyond the legal requirements of the Care Act. For example, housing is mentioned twice: “We provide information and advice about health, social care and housing which is tailored to a person’s situation without limiting their options and choices” and “We provide information to make sure people know how to navigate the local health, care and housing system, including how to get more information or advice if needed”. In response to this, Improving your information base includes material covering information and advice about housing.

Existing resources

Existing resources for the Making It Real statements are covered in other themes:

'We statement'

We provide free information and advice to everyone, including people who arrange or fund their own support and care We provide accurate and up-to-date information in formats that we tailor to individual needs, face to face if necessary We talk to people to find out how much information they want and follow up to find out if they want more detail We provide information and advice that reflects relevant law and/or clinical guidance We provide information to make sure people know how to navigate the local health, care and housing system, including how to get more information or advice if needed We make sure people know their legal rights and responsibilities We tell people about person-centred approaches to planning and managing their support and make sure that they have the information, advice and support to think through what will work best for them We provide information about what’s happening in our local community and how people can get involved We always include a contact name, telephone number and email address when giving advice or information electronically

Adult social care information and advice toolkit: Theme 1. Making it Real

Overview

Existing resources

'We statement'

Highlighted pages

Adult social care information and advice toolkit

Adult social care information and advice toolkit: Theme 2. Improving your information base

Adult social care information and advice toolkit: Theme 3. Directory functionality

Adult social care information and advice toolkit: Theme 4. Understanding your communities

Adult social care information and advice toolkit: Theme 5. Providing information and advice online

Adult social care information and advice toolkit: Theme 6. Providing information and advice offline

Adult social care information and advice toolkit: Theme 7. People's experience of getting information and advice

Adult social care information and advice toolkit: Theme 8. Engaging with other council services

Adult social care information and advice toolkit: Theme 9. Engaging with external partners

Adult social care information and advice toolkit: Theme 10. Strategic management