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This theme covers web accessibility, user research and feedback, and the look and feel of the online experience.
Overview
This theme covers web accessibility, user research and feedback, and the look and feel of the online experience.
In addition to obvious web accessibility issues as set out in the Web Content Accessibility Guidelines (WCAG) standards, it is important to consider the online experience of people who are not ‘digital natives’ or are digitally sceptical or hostile. Problems can range from overcomplicated online processes to the use of ‘web-speak’ language which is off-putting to those who are not fluent in it.
Existing resources
- WCAG standards
- UK Association for Accessible Formats
- ISO 14289:2014 (accessible PDFs)
- Translation tools, eg Reachdeck, Recite Me
- Access Social Care has created AccessAva to help people find information and advice about their legal rights.
- Blog post from NHS Futures on web accessibility
Points to consider
- Have you co-produced your online experience with people who might draw upon care and support and unpaid carers?
- Have you tested your online journey with people who do not normally use the internet?